 | Terms And Conditions |  |
Welcome to www.LetsHaveFun.biz the shop for skill toys!
About Us LetsHaveFun.biz specialises in selling skill toys by Henrys, Mr Babache, HQ, Discraft, Aerobie etc. Diabolos, Poi, Juggling, AstroJax, Frisbees, Kites Devil Sticks and lots more!
New Heart Trading aim to keep a 100% customer satisfaction record and will do all we can to acheive this. You can buy in the confidence that you are going to get good value, great service and excellent products. New Heart Trading are completely dedicated to your total satisfaction.
If you have any suggestions or comments please email me, Pete, at Pete@Letshavefun.biz. Or give me a call!
We do not have a shop, we only sell through the internet, no visitors please.
Our Contact details:
New Heart Trading
Basepoint Business Centre
1 Winnall Valley Road
Winchester
Hampshire
SO23 0LD
United Kingdom
Phone: 01962 832555
Fax:
Email: shop [at] letshavefun [dot] biz
VAT Reg. 901915346
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Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
Please do NOT send cash.
We do NOT accept international bank cheques, sorry. This is due to the large fees charged by UK banks to deposit cheques which are in a foreign currency.
Due to increasing online fraud, your PayPal account MUST be verified AND your address must have been confirmed by PayPal. PayPal payments for orders over £30.00 from unverified accounts/accounts with no confirmed address will not be accepted.
To get your PayPal account address confirmed, you need to have taken a phone call or received a letter from PayPal at the address where you receive your credit or debit card statements, to demonstrate that you are the owner of the card. Please see the PayPal website for more information on getting your account and address fully verified.
To see if your PayPal account has a confirmed address, log into your account and go to 'Profile' > 'Add or edit address'.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
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Shipping And Handling Shipping is charged according to the item weight, value and destination.
How much will shipping cost me?
To find out how much goods will cost to ship to you, add those items you are interested in to your basket and go to the checkout. It will then tell you the shipping charge loosely based on the total weight of the products and your location. Doing this does NOT commit you to any purchase!
Per conoscere l'importo comprensivo delle spese di spezione, aggiunga
in prodotto da Lei scelto al carrello, e prosegua cliccando su "checkout
now", inserendo il Suo indirizzo il sistema calcolerà le Sue spese di
spedizione. Questa procedura non comporta alcun acquisto!
Um herauszufinden wie viel Waren kosten um zu Ihnen zu versenden, addieren Sie jene Einzelteile, die Sie innen zu Ihrem Korb interessiert sind und gehen Sie zur Prüfung. Sie erklärt Ihnen die Verschiffengebühr dann, die lose auf dem Gesamtgewicht der Produkte und Ihrer Position basiert. Das Handeln dies legt Sie NICHT an irgendeinem Kauf fest!
Pour découvrir combien les marchandises coûteront d'embarquer à vous, ajoutez ces articles que vous êtes intéressé dedans à votre panier et allez au contrôle. Il t'indiquera alors la charge d'expédition lâchement basée sur tout le poids des produits et de votre endroit. Faire ceci ne vous commet à aucun achat !
What is my tracking number?
We can provide you with your tracking number on request. It is not the same as your order number.
Which packages can be tracked?
Only packages sent using the Royal Mail 'International Signed For' service can be tracked. Air Mail is not trackable.
Tracking your package on USPS
Why does USPS online tracking say "We have received notice that the originating post is preparing to dispatch this mail piece"?
USPS can only be used to track your package once it arrives in the USA, clears US Customs and enters the USPS postal system. Until it clears US Customs, USPS will only report that the sender is preparing to dispatch the package. Sometimes packages can be stuck in US Customs for many days or weeks, particularly at busy times of the year. This is outside of our control.
Once the package enters the USPS postal system, USPS online tracking will report something like "Origin Post is Preparing Shipment". Delivery will then normally be within a few days, depending on the performance of USPS. Subsequently USPS will display a message saying "Your item was delivered" with delivery times and dates. If delivery fails, USPS will indicate when the delivery was attempted. USPS should leave a calling card if they cannot deliver and should try to redeliver the package again.
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Delivery Schedule Orders are shipped every weekday (Monday to Friday) at 3pm and orders are normally despatched within one working day of receipt of payment. We will try our best to dispatch orders on the same day if received by 12 noon. No orders are shipped on Saturdays or Sundays. Even we need some time to have fun!
For cheques (UK only), please allow 5 working days from receipt for them to clear. |
| Back Orders We try to ensure that items are only listed as being in stock when we actually have them in stock. However, if for some reason this is not the case, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges VAT is included in the prices shown. |
Credit Card Security Security policy
Our Payment Service Provider is Sage Pay (formerly Protx) – the largest independent payment service provider (PSP) in the UK and Ireland. Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Sage Pay’s utmost priority to ensure that transaction data is handled in a safe and secure way.
Sage Pay uses a range secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.
Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.
Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.
In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL.
So when buying through our site, you can be sure that you are completely protected.
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Guarantee We guarantee your satisfaction. Faulty items will be replaced or you will be refunded. Items must be returned within 7 Days of receipt. Please see our returns policy.
Please be aware that yoyos are not unbreakable. Yo-yo's will suffer wear and tear when played. Yo-yo's will break if (for example) they hit hard surfaces, are trodden on, are not properly maintained (change the strings frequently!), are over tightened or otherwise misused. We cannot be held responsible for breakages unless it can be reasonably shown that the yoyo was faulty.
We cannot be held responsible for loss or damage to persons or property resulting from playing with a yoyo. These are fun items but PLEASE play with care. Never throw a yoyo at a perosn or animal. Please play safely and Have Fun! |
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01962 832555 (International +44 01962 832555) or fax us on or write to us at
Basepoint Business Centre
1 Winnall Valley Road
Winchester
Hampshire
SO23 0LD
United Kingdom |
Privacy Policy New Heart Trading do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. |
Returns Policy I want you to be able to buy in the confidence that you are going to get good value, great service and excellent products. I want you to be happy with your purchase. If this is not the case, for any reason, simply return the item to me within 7 days of purchase and I will give you a full refund. If the item has in all fairness been accurately described, then you (the buyer) will pay the cost of returning the item. The item must be returned in the same condition as it was received. Please do not hesitate to contact me, Pete, via email at Pete@letshavefun.biz or by telephone on 01962 832555 if there are any problems at all.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm |
Copyright 2011, New Heart Trading. LetsHaveFun.biz is part of New Heart Trading, run by Peter Thake, a registered Sole Trader. Established in 2005, based in Hampshire, UK. All images and trade names are used with permission. VAT Registered 901 9153 46. |
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